SHIPPING TERMS
Shipping and Delivery
All orders are processed upon receipt. Orders are placed almost immediately but please allow up to 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping cost may increase due to volume, weight, shipping method, and postal code. Shipping method may be selected at checkout. Remote areas may require additional time for delivery.
At Meraki, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
Envio y Manejo
All orders are processed upon receipt. We try our best to get orders out immediately, but please allow up to 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping cost may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at check out. Remote areas may require additional time for delivery.
​
INCORRECT SHIPPING INFORMATION
We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the costumer at the time order was placed. If a package is returned to Meraki due to an incorrect shipping address provided by you the customer, customer will be responsible for re delivery cost.
​
We (MERAKI) are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the USPS after they leave our facility.
​
ORDER TRACKING
You'll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to be active/updated.
RETURN POLICY
Politica de devolucion
We hope you are 100% satisfied with Meraki cosmetics.
​
Unfortunately, due to sanitary and health reasons our Meraki products are not eligible for refunds or exchanges.
​
In the remote event of receiving a defective product, you must notify us within 72 hours of receiving your products to be eligible for refunds/exchanges and paid return shipping on us. NO EXCEPTIONS!
​
Sale Items: which include items sold with a promotional code or marked down in price, are final sale NO EXCEPTIONS!
HOW TO RETURN AN ITEM
After you have read the above, please email us at meraki.mec@gmail.com and our business manager will be happy to assist you. Please make sure to include you order number on the subject line for faster service.
​
RETURN PROCESSING TIMES
Once we have received your package, your return/exchange will be processed within 1-5 business days. You will be notified via email once your return is in process. If you have requested a refund due to a defect, please note that you banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business day). Original shipping charges are non-refundable.
​
INTERNATIONAL RETURNS
International sales are final and are not eligible for returns/exchanges.